BUILD LOYAL CUSTOMERS. CREATE BETTER EXPERIENCES. GROW STRONGER.
October 14, 2026 | 6:00 PM | Online via Zoom
What keeps customers coming back? It’s more than a great product or service—it’s the experience you create and the relationships you build. Join us for a practical session focused on customer retention, communication, and creating experiences that keep clients coming back.
Learn practical strategies for communication and follow-up, handling customer complaints, increasing referrals, managing difficult conversations, and setting healthy client boundaries. Wellness Focus: Healthy Communication & Conflict Resolution.
Walk away with a Customer Retention Toolkit to help strengthen customer relationships, navigate challenging conversations, and create better customer experiences. Build stronger relationships. Create better experiences. Grow stronger.
PAST EVENTS
Pitch & Sip 2026: Innovate & Elevate
Vendor Bazaar • Pitch Showcase • Networking Fundraiser
February 21, 2026 | Federal Way Community Center
Pitch & Sip 2026 brought together entrepreneurs, community supporters, and business leaders for an evening celebrating innovation, small business excellence, and community connection. The event featured a vibrant vendor marketplace, an inspiring pitch showcase, and networking opportunities while raising funds for FWBC’s Small Business Resiliency Network (SBRN).
Proceeds from the event support SBRN’s mission of helping entrepreneurs access technical assistance, training, capital resources, and culturally grounded business support. Thank you to our vendors, sponsors, volunteers, and attendees for making this event a meaningful celebration of entrepreneurship and community impact.
The Train Is Coming — Let’s Celebrate!
Join us for a historic community celebration as we welcome the train to Federal Way!
Date: December 6, 2025
Time: 9:30 AM – 3:00 PM
Location: Federal Way Downtown Station
31621 23rd Ave S, Federal Way, WA 98003
We’re bringing the community together for a day of food, art, music, and connection — and we’d love for you to be part of it!
We are currently seeking:
• Food Vendors
• Artists & Artisans
• Performers
• Community Partners
• Volunteers
Be part of this milestone moment as we welcome the train and celebrate our community’s future — full of movement, opportunity, and connection.
Register: bit.ly/4n3ag87
Questions? info@fwblackcollective.com
Let’s ride into the future together — see you there!
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Empower Change, Transform Lives!
Your donation can help a struggling family breathe easier, support a child’s early education, and keep small businesses moving forward.
If you believe in uplifting our community, tomorrow is your moment to make an impact.
Scan the QR code and donate; your kindness creates real, lasting change.
🌟🥂 Join us for a morning of elegance and generosity at FWBC’s Champagne Brunch Fundraiser: A Toast to Black History! 🥂🌟
📅 Date: July 13, 2024
⌚ Time: 11:00 am to 3:00 pm
📍 Venue: Highline College 2400 South 240th Street, Des Moines, WA 98198-9800
Sponsoring the FWBC Champagne Brunch will allow you to become a part of something special and support a great cause! We are thrilled to announce our silver sponsors, Inatai Foundation and the City of Federal Way, who are leading the way in championing our empowerment and community support mission.
✨ Why sponsor FWBC’s Champagne Brunch?
– Promote your business to a diverse and engaged audience
– Showcase your commitment to philanthropy and social responsibility
– Network with like-minded individuals and businesses
– Enjoy a delightful morning filled with champagne, delectable brunch, and inspiring conversations
Don’t miss this opportunity to make a difference and participate in a memorable event! Contact us today to secure your sponsorship and elevate your brand alongside the Inatai Foundation and the City of Federal Way
🥂 Let’s raise a glass together as we toast to black history! 🥂
For inquiries, email us at info@fwblackcollective.com
